HOW DOES OUR DELIVERY SERVICE WORK?

Your order will be processed within 48 hours after payment is confirmed. Once your order has been shipped, you can track it at ctt.pt website, in the “Track Package” section, using the tracking code sent to you via email in the order shipment confirmation.

 

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SHIPPING TO PORTUGAL:

 

Mônica Rosenzweig's studio is located in Portugal. For deliveries within mainland Portugal, orders are shipped via CTT, with free delivery within 2 to 4 business days after shipment.

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For deliveries to the islands of Madeira and the Azores, an additional fee of 8 euros will be charged, and delivery times may vary depending on the region.

INTERNATIONAL SHIPPING:

International orders are shipped via CTT to all European Union countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, and Sweden.

• Delivery Times: Deliveries take between 3 and 9 business days after shipment, depending on the destination country.

• Costs: Shipping costs are displayed at checkout.

Note: It is the customer’s responsibility to familiarize themselves with their country’s import laws and to pay any applicable import duties or taxes.

 

 

DELIVERIES:

Upon delivery, proof of receipt will be required, which must be signed by you or by a person authorized to receive the order. It is assumed that any person at the delivery address provided by the User is authorized to receive the order. The User is responsible for ensuring that someone is available to receive the order at the specified location; the carrier is not required to provide prior notice.

Mônica Rosenzweig Jewellery works with specialized carriers to ship all orders placed through our website, www.monicarosenzweig.com. By making a purchase, the User accepts all shipping terms and conditions and may not hold Mônica Rosenzweig Jewellery liable for delivery delays, carrier errors, or any other issue related to the shipping process. In the event of an incident, our team is committed to acting in the best interests of the user, ensuring a positive and satisfactory shopping experience.

Tip: If you need to receive your order by a specific date, we recommend placing your order in advance to avoid potential delays. Thank you for your understanding.

Customization: For customized orders, the delivery time will depend on the time required to customize the piece.

Questions? Contact us via email: shop@monicarosenzweig.com or chat directly with our experts on WhatsApp: +351 910 747 334