Alternative dispute resolution is an option available to all consumers, who can turn to official bodies for help in resolving disputes or for guidance in conflicts. The **Online Dispute Resolution** website is an official portal managed by the European Commission, dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Customers considered consumers under Law 144/2015 who have entered into contracts for the purchase and sale and/or provision of services have the right to seek assistance from official entities in resolving disputes related to these contracts, without prejudice to recourse to the courts. The updated list of Alternative Dispute Resolution entities, available under the terms of Article 17 of Law No. 144/2015 of September 8, can be found on the Consumer Portal, accessible via the website www.consumidor.pt. For further information, you can also consult Law 144/2015. We also inform you that, to settle disputes arising from online purchases, you can use the "ODR Platform - Online Dispute Resolution/RLL" resolution system, created by the EU.

In any case, you can contact one of the centers listed below.

Entities for Alternative Dispute Resolution

CNIACC – National Center for Information and Arbitration of Consumer Disputes
https://www.cniacc.pt/pt

CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Disputes 
https://www.consumidoronline.pt/pt/

Coimbra District Center for Arbitration of Consumer Disputes 
http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center 
http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center 
http://www.cicap.pt/

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court 
http://www.triave.pt/

European Online Dispute Resolution Platform: 
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage