These General Terms and Conditions, in accordance with the provisions of Decree-Law 24/2014, of February 14, aim to regulate and are fully applicable to the conclusion and formalization of any contract for the purchase and sale/order of Monica Rosenzweig products and items, made by any consumer (hereinafter referred to as "Customer") through the website www.monicarosenzweig.com (hereinafter referred to as "Website") in Portuguese territory.

In order to comply with current legislation and provide security and confidence to all Customers, we inform you that this website is owned by Monica Rosenzweig - Tax Identification Number 288921810, headquartered at Avenida de França 106 bloco 1 - Estoril - 2765-225, and telephone number +351 915 058 128.

Any customer may contact us to request clarification, ask questions, make suggestions, or file complaints through the following means:

• "Talk to an expert" menu, available on all product pages (Monday through Friday, from 9 a.m. to 6 p.m.);

• Contact page Contact;

• Send an email to: customercare@monicarosenzweig.com.

This website is governed by the regulations applicable exclusively in Portugal and is subject to national jurisdiction, applicable to both national and foreign users who use this website.

Access to our WEBSITE by the CUSTOMER is free of charge. By using our portal, its contents or services, the CUSTOMER expressly accepts and submits to the general conditions of use. If the user does not agree with these conditions, they must refrain from using this portal and from carrying out operations through it.

The provision of personal data and the purchase of products through our portal require a minimum age of 18 years or, where applicable, sufficient legal capacity to enter into a contract.

We may, at any time, modify the presentation and configuration of our website, expand or reduce services, and even remove it from the network, as well as the services and content made available, unilaterally and without prior notice.

Information about Monica Rosenzweig Jewellery Products and Items

All Mônica Rosenzweig Jewellery products presented and sold through the WEBSITE are cataloged in their respective product categories and collections. On each product page, you can view descriptions and technical specifications.

Mônica Rosenzweig Jewellery will make every effort to ensure that the products presented and sold on the WEBSITE are available for purchase by the CUSTOMER, and that it is possible to view products that are in stock. In the event of a stock shortage, it will be indicated that the desired product cannot be purchased immediately.

The price indicated for the products is the unit price in Euros, including all applicable taxes. The cost of postal delivery, where applicable, will be added to the total price of the order and will be shown immediately before the purchase is completed.

Shipping to Portugal is free of charge.



REGISTRATION ON THE WEBSITE

Making a purchase on the website requires registration and completion of customer details. After registration, customers can access their details through their personal account and are free to make changes. Registration implies acceptance of the Terms and Conditions.

PURCHASE PROCESS To make a purchase, the customer must select the desired products, choose the size and quantity (if applicable), and click on "Add to Cart." In the "Shopping Cart" field, the customer can view and modify the products before completing the purchase. By clicking on "Buy," the customer will be asked to enter billing, shipping, and payment information.

The user can apply a discount coupon in the "Order Summary" area by entering the code in the "Discount Code" field. Mônica Rosenzweig Jewellery is not responsible for incorrect data that prevents the order from being placed.


PAYMENT / BILLING

Customers can pay for their orders by credit card or PayPal, with the amount debited from the associated account. Prices include VAT and, where applicable, shipping costs.

Payment is made in real time through the Stripe or PayPal system, and Mônica Rosenzweig Jewellery guarantees data security via SSL encryption. To prevent fraud, Mônica Rosenzweig Jewellery may request additional information and reserves the right to refuse the order if this information is not provided.

 

ORDER CONFIRMATION

The purchase is completed by clicking on "Checkout" and will be confirmed via email within 24 hours, formalizing the purchase and sale agreement. If any item is unavailable, the customer will be notified.


PRIVATE INFORMATION SECURITY

Mônica Rosenzweig Jewellery is committed to protecting the customer's personal data. The data collected is used for order management and sending information about products and services, without disclosure to third parties.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

All content, including text and images, is the property of Mônica Rosenzweig Jewellery or licensed, and is protected by intellectual property rights.