1. What payment methods are accepted?

We accept the following payment methods: credit cards (American Express, Mastercard, and Visa), Multibanco, MBWAY, and PayPal. When choosing Multibanco, MBWAY, or credit card, the customer will be redirected to the Easypay website to make the payment, a secure and reliable platform. If you choose PayPal, you will be directed to the PayPal website to complete the payment.

If you prefer another payment method, please contact us by email at: customercare@monicarosenzweig.com

 

2. Do you offer gift wrapping?

Yes! All of our jewelry is carefully packaged in our exclusive jewelry boxes at no additional cost.

3. Can I return or exchange the jewelry if I don't like it or if it is defective?

Yes. If you are not completely satisfied with your purchase, you can return any item purchased from Joalharia Mônica Rosenzweig within 14 days of receipt or exchange it for another item of equal or greater value within 30 days.

See here for more information about our return and exchange policy.

4. If the ring is too tight or too loose, what should I do?

If the ring size is not correct, you have two options. First, contact us to check the possibility of resizing. In some cases, the change can be made at no additional cost; simply return the ring to us, and we will adjust it and send it back to your address. If adjustment is not possible, you can return the ring within 14 days or exchange it for another piece of jewelry available on the website.

5. Does Monica Rosenzweig jewelry come with a warranty?

Yes. Mônica Rosenzweig Jewellery offers a 6-month warranty for items purchased directly from our website, covering breakage or manufacturing defects under normal conditions of use. The warranty will be void in case of misuse or alteration by third parties. The jewelry may be repaired or, at our discretion, replaced with an identical or similar item, once per customer.

Important:

• The customer is responsible for shipping costs associated with repair/replacement.

• We reserve the right to void the warranty if the item shows signs of alteration, abuse, or damage beyond normal use, as assessed by our professionals.

• We are not responsible for lost or stolen items.

• To begin the repair process, please email customercare@monicarosenzweig.com with your order number and a photo of the damaged item.

 

6. Can I cancel or modify my order?

We want you to receive your purchase quickly, so orders are processed immediately. We cannot guarantee changes after submission, but if you need to change or cancel your order, please contact us and we will do our best to accommodate your request.

7. Is it possible to customize a piece of jewelry?

Yes. Before purchasing, send a message to WhatsApp: (351) 910 747 334 to check whether the item can be customized.

8. Does Monica make custom jewelry?

Yes. We offer a Tailor Made Jewelry.

9. Does Mônica Rosenzweig have a physical store?

No. However, she offers appointments at her studio.

 

10. Where is designer Mônica Rosenzweig's studio located?

Designer Mônica Rosenzweig's studio is located in Estoril, Portugal.

11. Can I see the jewelry and try it on before buying?

Yes. If you are in Lisbon, you can schedule a visit to the studio, where Mônica Rosenzweig will be happy to assist you.

To schedule, call or send a message to WhatsApp: (351) 910 747 334.
 

 

 

Do you have any further questions? Contact us here.

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